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Cancellation Policies

For all activities offered directly through us, except for the courses specified below, following cancellation policies are valid.

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Cancellations or changes with more than 1 week in advanced: 100% refund

Cancellations or changes with less than 1 week in advanced: 50% refund​

Cancellations or changes with less than 48 hours in advanced: No refund

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For PADI Open Water Diver course, PADI Advanced Open Water Diver course, PADI Rescue Diver course (including EFR) and any other specialty courses, following cancellation policies are valid.

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Cancellations or changes with more than 1 week in advanced: 100% refund of the deposit (except cost of PADI e-learning material)

Cancellations or changes with less than 1 week in advanced: No refund of the deposit

 

The cost of the PADI e-learning material once assigned to the student will not be refunded in any case of cancellation.

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  • Please note that our cancellation policies are valid regardless of the nature of the cancellation or change, whether it's due to a change in your schedule, illness (certified or uncertified through a doctor), changes in your flights, or any other reason that even if it's out of your control, it is out of ours as well.

  • Once the activity has started, cancellation of any of the dives due to seasickness, inability to ears equalization or any other personal reason, will be handled as a cancellation with less than 48 hours in advanced.

  • Any modification in the schedule (under the above policy conditions) will be liable to a total or partial fee depending on availability or business demand.

  • A booking is only confirmed once 100% of the payment (or 100% of the deposit in case of the courses) has been proceeded. Until then, we are not able to hold the spots on the boat.

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Cancellation policies due to weather conditions

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Although uncommon in this area, sometimes weather or ocean conditions will prevent us from offering a safe boat ride to our destination. In this unfortunate case, we will do everything in our hands to reschedule your booking, if not possible or desired we will refund 100% of the payment.

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Conditions are checked in the early morning together with the captain, only then we can take a final decision about the safety of the tour.

Please note that we don't cancel the tour just for rain.

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